The Yorke and Northern Local Health Network (YNLHN) includes public hospitals and health services across the Mid North, Yorke Peninsula and Lower North.
We would love to hear from you. Your comments on your experience with our health services are important to us, and we encourage you to provide feedback.
If you have a suggestion, compliment or complaint about our service, please discuss it with a staff member in the area involved. You can also ask an advocate, family member, or friend to help you with the complaint process.
If you don’t feel comfortable talking about it with the staff member, you can provide feedback using any of the options below.
Download a feedback form, or collect a feedback form from your local health unit, then:
Alternatively, you can complete an electronic consumer feedback form.
Telephone: 1800 749 188
Email: Health.YNLHNConsumerFeedback@sa.gov.au
Consumer Feedback
PO Box 546
Port Pirie SA 5540
Interpreter services are available. Please ask any staff member for assistance.
If you have provided us with your contact details, YNLHN will contact you with a response as soon as possible, noting that some may take up to 35 working days.
If you have not heard from us, please contact Consumer Feedback on 1800 749 188 or Health.YNLHNConsumerFeedback@sa.gov.au
We cannot give you any information about the treatment or care of another person without their consent. We will liaise with you about the consent process. Please contact Consumer Feedback on 1800 749 188 for further information.
Your feedback will be treated confidentially and with respect. It will be passed on to the appropriate person, and we will respond quickly and sensitively. We will work with you to find the best way to respond to your feedback.
To ensure you receive the best possible care, we often need to gather and keep sensitive and private information about you.
Staff and volunteers must follow SA Health’s privacy guidelines available on the SA Health website. We are legally obligated to keep your information private.
Your feedback will not become part of your medical records.
If you need any further information, wish to discuss this issue further, or you feel your concerns have not been fully addressed, you are welcome to contact Consumer Feedback on 1800 749 188 or via email: health.YNLHNConsumerFeedback@sa.gov.au.
If you are unhappy with your response from YNLHN, you can forward your concerns to any of the below:
The Health and Community Services Complaints Commissioner. An independent service providing support and guidance.
Phone 1800 232 007. (Monday to Friday, 9:00 am to 5:00 pm). Email at info@hcscc.sa.gov.au or Post: PO Box 199, Rundle Mall SA 5000.
You can also visit the Health and Community Services Complaints Commissioner website.
Older people accessing aged care services can make a complaint with the Aged Care Quality & Safety Commission online, or by phone 1800 951 822, as well as to the Aged Care Complaints Commissioner by phone: 1800 550 552 or by mail to GPO Box 9848, Adelaide, SA, 5000.
ARAS is the South Australian member of the Older Persons Advocacy Network (OPAN).
Phone: 1800 700 600 (toll free) or aras@agedrights.asn.au.
If your compliant is about the quality and safety of NDIS supports and services, contact the NDIS Quality and Safeguards Commission.
Phone: 1800 035 544
Use the NDIS Quality and Safeguards Commission online form
Website: NDIS Quality and Safeguards Commission website
Under the Aged Care Act 2024, you, your family, carers, and aged care workers can report concerns about illegal conduct, fraud or serious health and safety risks, systemic neglect or abuse without fear of retaliation. We will protect and support anyone who speaks up.
For general care concerns, use our Consumer Feedback process. Or for more information please see the Whistleblower disclosure fact sheet (PDF 268KB).
You can also contact:
Yes. Your identity will be kept confidential unless sharing is needed to prevent harm or report a crime.
We will:
If you feel unsafe or unprotected after reporting, call 1800 749 188 immediately.
Please let our staff know if you need an interpreter or would like information provided in another language.
Communicating with you in your preferred language is essential and helps ensure you can access the services you need. This service is provided at no extra cost.
If you have an overnight stay in a public hospital, we will ask you some questions about your experience and how you were treated using the SA Hospital Experience Survey, which is sent by a text (SMS) message, after you leave hospital.
We will use the mobile phone number you gave on admission, and the survey will take about 5 minutes to complete.
By understanding your patient experience, we can see what’s working well, what areas need improvement, and can make meaningful changes to improve the safety and quality of our services.
Your feedback is valuable as it shapes how we deliver your health care.
Each year, the YNLHN promote feedback that has prompted service improvements and highlights these with our community.
View the You Spoke, We Listened poster (PDF 951KB) for more information.
View the extended version of the improvements fact sheet (PDF 615KB).