PDF 1.06 MB
The Framework outlines the responsibilities for all of DHW and Health Services to strengthen and improve consumer, carer and community feedback and complaints management
We encourage patients, consumers, families, carers and the community to provide us with feedback.
We want to hear what is good, what is bad and what we can do to make the health care services better.
Your feedback drives safety and quality improvement in our health care services.
In the first instance, please talk to a staff member at the point of care. If you feel your feedback or concern has not been resolved, a list of health care service contacts and telephone numbers is available.
The Consumer, Carer and Community Feedback and Complaints Management Strategic Framework 2021 – 2024 (PDF 1.04MB) reinforces SA Health’s commitment to partnering with consumers, carers and the community.
The Framework enables consumers, carers and the community to contribute to improving health care services through open communication and shared learning.