General enquiries about voluntary assisted dying in South Australia
Email: Health.VoluntaryAssistedDying@sa.gov.au
If you would like to join the mailing list to receive regular newsletters and information regarding voluntary assisted dying, please email Health.VoluntaryAssistedDying@sa.gov.au with the subject line “Join the mailing list”.
South Australian Voluntary Assisted Dying Care Navigator Service (SAVAD-CNS)
Email: Health.VADCareNavigators@sa.gov.au
Phone: 0403 087 390
South Australian Voluntary Assisted Dying Pharmacy Service (SAVAD-PS)
Email: Health.VADPharmacy@sa.gov.au
Phone: (08) 7326 1746
South Australian Voluntary Assisted Dying Review Board
Email: Health.VADReviewBoard@sa.gov.au
Phone: (08) 8226 8859
Feedback and complaints about voluntary assisted dying
If you have any feedback or concerns about your experience accessing the voluntary assisted dying pathway, you are encouraged to raise this as soon as possible with the relevant person, healthcare professional, service provider or agency, who should have a process by which they can respond to and address your feedback and concerns.
This is important as a first step as your feedback helps individuals and organisations to improve the care that they provide.
Health and Community Services Complaints Commissioner
If your feedback or complaint isn’t resolved satisfactorily or within a reasonable timeframe you can raise your complaint with the Health and Community Services Complaints Commissioner.
The Commissioner helps users, carers and service providers to resolve complaints about health and community services when a direct approach to the service provider is either unreasonable or has not succeeded.
Contact details for the Commissioner are as follows:
Email: info@hcscc.sa.gov.au
Phone:
(08) 8226 8666 or 1800 232 007 toll free from landline in country South Australia
Fax: (08) 8226 8620
Enquiry service is available Monday to Friday, 9.00 am to 5.00 pm.
Complaints about the conduct or performance of a registered health practitioner
If you have a complaint about the conduct or performance of a registered health practitioner, this can be raised with the Australian Health Practitioner Regulation Agency (AHPRA) who can be contacted by phone at 1300 419 495.
Complaints about the performance of an interpreter
If you have a complaint about the performance of an interpreter, discuss the complaint with the practitioner or service provider.
If you’re still having difficulty resolving the problem, support is available through National Accreditation Authority for Translators and Interpreters (NAATI) who can be contacted by phone on 1300 557 470 or by email to info@naati.com.au.